How can we help you?

Below is a list of commonly asked questions.

If you cannot find the answer to your question or would like further information please contact us by phone, email or please come and visit us.

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1  What cremation options are there?

2  Will my pet be handled respectfully?

3  How will I know it's my pet’s ashes I receive?

4  Can you collect my pet from my home?

5  Can I bring my pet to the crematorium?

6  If my pet is ‘put to sleep’ at the vet’s, can I select where my pet is cremated?

7  How and when should I pay for the cremation?

8  Can I be present at the time of cremation?

9  Can I witness the cremation of my pet?

10  Do you provide any religious services?

11  Can I remove my pet’s ashes from their casket or urn?

12  Should I plan in advance?

13  How do I choose a pet crematorium?

14  Should I speak to my vet about my wishes?

15  Can I contact the crematorium to discuss the options before my pet dies?

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  • Thank you from the bottom of my heart for the way you treated me and our darling. You were so kind & professional and it really helped and it meant so much.

  • Your consideration helped us both to come to terms with it all. The setting and atmosphere at Valley Pet Crematorium was lovely and so peaceful.

  • I would like to thank you for your care and support. You both made a horrible and traumatic time easier to bear. People like you are rare and so please be proud of what you do. I will highly recommend you.

  • Thank you so very much for your kindness & swift service following the loss of my special little man. I found it so painful and you were lovely & you did all I asked of you without question.

  • Thank you for listening and adhering to our wishes for the cremation of our cats Rossi and Kiyo. Your sympathy was much appreciated in our time of grief. x

  • Thank you for taking care of Wizkid. She looked beautiful and so peaceful, I’m so glad I saw her to say goodbye one more time, it was so very hard losing her so thank you for being so caring and so helpful and respectful.