Our Promises to you

Trust is important to us, so we want to ensure that you feel comfortable throughout the service and care we are offering to you and your family at a difficult time. This is why we offer Pet Cremation With Confidence, our standard that adheres to strict procedures and quality measures, so you can rest assured that everything is exactly as it should be. We stand by our promises below to offer you complete peace of mind when it’s time to say goodbye to your animal companions.

  • We care for all companions as if they were part of our own families.
  • We offer a careful and confidential service delivered with integrity and impartiality.
  • We help grieving families make informed decisions as to what’s best for their pet’s final farewell.
  • We listen to and respect your wishes when it’s time to say goodbye.
  • We carry out every service with complete dignity and respect.

At Valley Pet & Equine Crematorium, our motto is that ‘they are not just pets, they’re family’, so we will always look after them in the respectful and dignified manner we would if they were part of our own families.

To discuss our standards and procedures, please call our caring team on 01803 903484 for peace of mind.

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A child and a dog hold hand and paw


“Collected Charlie today and was so pleased to have him back home. The presentation was so sympathetically done. Care and compassion shown with arranging all the details. Thank you to Stephanie for all she did. Would highly recommend this first class service.” – Ann