What should I do if my pet passes away at home?

It can be very distressing for you and your family if a beloved pet unexpectedly passes away at home

Not knowing how to look after your deceased pet can add to an already overwhelming experience.

What should I do if my pet passes away at home?

If you choose us to carry out your pet’s cremation service, there are a few things you can do before contacting us during our opening hours.

Firstly, move your companion to a cooler room which can help slow down natural changes that occur when a pet passes away. These changes can be upsetting, but are completely normal and are nothing to worry about.

We recommend gently placing your companion into a curled-up position on their bed, or on a towel and cover with a blanket as if sleeping. This may offer a sense of peace. At this time, you may wish to allow other family members and pets to say goodbye which may help with the grieving process.

Can you collect our pet from the veterinary practice?

If your pet passes away in the evening or over the weekend, you may prefer to take your pet to your veterinary practice, then contact us.

We will work with you and your veterinary practice to arrange the perfect farewell for your beloved companion, including careful transportation to our crematorium for their service.

If you would like your pet collected from your home or veterinary practice between 9am and 5pm, Monday to Friday, please call us directly to make arrangements.

Discussing aftercare arrangements with your friends or family

Wherever possible, we recommend discussing the final wishes for your pet with friends or family members. Although grief can feel overwhelming, this can be eased by talking with others who knew how much your pet meant to you, as well as giving you an opportunity to involve others in the decision.

You may wish to consider the type of cremation service you would like, and any particular casket or urn that you may choose for your companion’s ashes. There are also a number of keepsakes that offer a lasting memory of your pet or equine friend.

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A dog and a horse together outdoors_Pet passing at home


“Collected Charlie today and was so pleased to have him back home. The presentation was so sympathetically done. Care and compassion shown with arranging all the details. Thank you to Stephanie for all she did. Would highly recommend this first class service.” – Ann